This collection of frequently asked questions (FAQ) provides answers to many common questions about registering, bidding & buying at iBuyAuction.
Q. I have arrived at iBuyAuction, can I have a look at the goods up for sale before I register? When are inspection times?
A. Yes. You are more than welcome to inspect the goods, however you may NOT place a bid unless you have registered for a valid bidder number. Details on individual auction inspection times can be found on our website.
Q. How do I get a bidder number?
A. You must complete a registration card and then present your driver's license (or any current valid photo identification) to the cashier at the front office. You may also register under a current business name. You will then be required to pay a $100 registration security deposit (which is refundable if no purchases are made). After completing the above steps, you will be issued with a valid bidder number. Please read the iBuyAuction Terms & Conditions printed on the reverse side of the registration card before signing.
Q. Can I pay my registration security deposit by credit card/ EFTPOS?
A. Yes. You can pay your $100 security deposit with cash, EFTPOS or credit card. There is no credit card surcharge on the $100 security deposit. Please Note: If you pay your security deposit using EFTPOS or credit card and then require a refund (ie: make no purchases), $100 will be refunded back to your original card.
Q. I didn’t make any purchases in today’s auction. Do I have to wait until the end of the auction to get my $100 registration security deposit back?
A. No. You can come to the front office to claim your refund at any time. Simply return to the front office, hand in your bidder number and receipt and you will receive your $100 refund.
Q. I just bought an item, how long do I have to wait until I can pay for it?
A. Once you have successfully bid on an item, it usually takes 15-20 minutes for the information on the auctioneer’s sales sheets to be returned to the front office and entered into our computer auction system. The waiting time may increase during busy periods on auction day. Your patience and understanding is appreciated.
Q. How can I pay for my goods?
A. All goods can be paid for by cash, EFTPOS and all major credit cards. Please note that all credit card transactions will incur a 1.5% processing fee. Amex cards incur a 3% processing fee.
If you do make a purchase, your deposit amount of $100 will be deducted from your total invoice. Here's a couple of examples:.
- The Buyers Premium is 20% of the bid price. In this case it's $20
- Your invoice total is $120
- Less the $100 deposit that we received from you
- You owe $20 to finalise your invoice.
- The Buyers Premium is 20% of the bid price. In this case it's $10
- Your invoice total is $60
- Less the $100 deposit that we received from you
- You owe nothing and the amount of $40 will be returned to you.
Q. I bought goods in today’s auction. Can I pick up my goods immediately?
A. You are welcome to pay for and pick up your goods on the day of auction. Generally, you must wait until the end of the auction however, owing to the lengthy duration of our Sunday General Auctions, we often allow immediate pick ups if the auctioneer has moved away from that particular section/area. (This is subject to staff availability on auction day and at iBuyAuction's discretion).
Q. Do I have to pay for my purchases on auction day?
A. No. You are welcome to pay for and pick up your goods on the following (business) day by 4pm. However, if the total of your purchase is greater than $1,000 we will require that you make a further 20% deposit before leaving on auction day.
Q. What happens if I don't pick my goods up in time?
A. It is essential that all goods are paid for and picked up no later than the following business day. Failure to do so will incur a $100 storage fee, per day. This strict rule is to ensure that all purchased goods are removed from our premises to allow us to prepare and re-stock for the next auction.
Q. I have bid on the wrong item by mistake, what should I do?
A. If you have made a mistake, you should alert the auctioneer immediately so he can change the sales sheets accordingly and then re-offer the item to any other interested bidder. Failing to act immediately will mean that the item will be sold to you and is legally yours as per our Terms & Conditions.
Q. I have bought an item in today’s auction but have now changed my mind. What can I do?
A. Unfortunately there is nothing you can do. If you deliberately bid on an item, you have deliberately bought it. THE ITEM CANNOT BE REFUNDED OR RETURNED. These rules are stated on the Terms & Conditions printed on the reverse side of the Buyer Registration Card. By signing the card you are abiding by these Terms & Conditions. You must make sure you are 100% happy with the item before you place your bid.
Q. How long does the auction go for?
A. Computer auctions usually last for 3-4 hours. Traders/Household auctions usually last for 4-5 hours. Sunday Homemaker Auctions are the largest and can often last for up to 6 hours.
Q. Are the goods new or second hand? Where do the goods come from?
A. Most of the items sold at iBuyAuction are new; they may be surplus stock, end of line items, transit damaged stock etc. However, some may be ex-lease or given to us to sell as part of an insurance claim. Some items may have slight imperfections but still be in 100% working order. Buyers are reminded that it is their own responsibility to check the condition of the goods they are planning to bid on. It is imperative that buyers INSPECT ALL GOODS BEFORE MAKING ANY BIDS.
Q. How can I get a catalogue?
A. You can download a product catalogue from our website from 6pm the day prior to auction, or purchase one at the cashier desk when registering your details on the day of the auction. A catalogue will allow you to follow the sale and identify the items you are interested in.
Q. I purchased an item in today’s auction that was described in the auction catalogue as “Tested Working” but once I got it home it didn’t work. What should I do?
A. You should call our office as soon as possible. iBuyAuction will gladly exchange or refund items that are listed as working but are not.
Q. I bought an item in today’s auction and after I got it home I noticed a minor imperfection. Can I return or exchange it?
A. No. All goods are open to inspection prior to bidding. According to the Terms & Conditions, it is your responsibility to inspect all items for any external damage.
Q. What does “Subject to Insurance Matter” mean?
A. Many catalogue descriptions are appended with the words “Subject to Insurance Matter”, signifying that the goods have been obtained by iBuyAuction as part of an insurance claim. This usually means that the goods have been deemed inappropriate for sale through normal retail sales channels due to some sort of imperfection - sometimes quite minor. These imperfections may apply to the goods or sometimes merely to the outer packaging. Goods may be water damaged, smoke damaged, transit damaged or stolen & recovered. It is essential that all insurance matter goods up for sale are thoroughly inspected before making a bid.
Q. Can I buy any goods before auction day?
A. No. All items must be bought on auction day.
Q. Can I keep my bidding number for the next auction?
A. No. It is important that you return your bidding card when paying for your items. Each bidding number is unique to each auction and cannot be reused.
Q. I made a bid on some items, paid and took them home. Can I return later in the day and continue buying using the same bidder number?
A. No. Once you pay for your items, your bidder number will be taken from you. If you want to bid on any other items, you must re-register and pay another $100 deposit in order to obtain another bidding number.
Q. I’ve registered at a iBuyAuction before - do I have to fill in a registration card again?
A. Yes. However, you will only be required to provide your name, phone number and signature to say that you are biding by the Terms & Conditions as printed on the reverse side of the card. Presentation of your driver's license is not required a second time unless you have changed your address since the last time you came to one of our auctions.
Q. A few of us have bought items using the same number, can we split the bill?
A. No. iBuyAuction will not split any invoices under any circumstances. However, you are welcome to make more than one payment on one invoice. We strongly urge all buyers to register separately and obtain their own bidder number.
Q. How can I find out what will be offered for sale in your next auction?
A. An online catalogue is posted on our website usually on the business day prior to the auction (catalogues are usually ready by 5pm). The online catalogue is a valuable resource as it allows you to browse through the items and see if there are any items you are particularly interested in. Before attending the auction it is prudent to check the catalogue as some items advertised on our website or in the catalogue may have been withdrawn from sale. Sale days and dates are listed on our website with photos of some of the notable items on offer.
Q. The item I’m interested in is lot number 400 - can I leave and come back later?
A. Yes. Bidding on auction day starts from lot number 1 and will continue until all lots are offered and/or sold. As a guide, anywhere between 80-120 lots are sold per hour.
Q. If I don't want to wait, can I place an Absentee Bid?
A. Yes. If you are interested in a particular item and do not wish to stay until that item goes under the hammer, you may place an absentee bid.
To place an absentee bid, attend the cashier desk where you will be required to complete an absentee bid form - be sure to note the Lot number of the item.
If you do not wish attend the auction, you may still place an absentee bid by sending an email to firstname.lastname@example.org, no later than 8.30am on the day of the auction.
Please ensure you include:
- Your name, address and phone number
- Lot number of the item (refer to the online catalogue)
- A brief description of the item
- Your maximum bid price.
You will need to contact the office after the auction has been completed to see if you were successful.
Q. Does iBuyAuction deliver?
A. No. iBuyAuction does not deliver and under OH&S acts, we do not provide labour for pick ups. It is your responsibility to arrange your own transport. iBuyAuction can recommend some reputable transport companies however has no affiliation whatsoever to any of these companies.
Q. Are there any taxes, fees or charges on my purchases?
A. All auction items attract a 20% Buyers Premium (bidders should take this into consideration when placing a bid). All items are GST inclusive.
Q. How much can I save by buying at iBuyAuction?
A. When buying at auction, you can save anywhere between 30% - 70% off retail prices, however, savings may vary according to the amount of interest in any specific item on auction day.
Q. Do all items have a warranty?
A. If an item comes with a warranty and/or if it has been tested working, it will be described as such in the auction catalogue. iBuyAuction endeavours to test as much stock as possible, however it is still the responsibility of the bidder to thoroughly inspect the goods before placing a bid.