Returns Policy
Our Returns Policy is only offered to BuyNow items that have not been designated for auction.
For Auction items, please refer to our Terms & Conditions for any relevant information.
Our Limited Warranty Returns policy lasts 30 days from the invoice date of the item. If 30 days have passed since your purchase, we cannot offer you a refund or exchange. This covers only any manufacturing defect/damage/missing component that could not have reasonably been caused in the normal and intended use of the item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Items purchased in-store that have been removed from the warehouse will undergo strict inspection to ensure that any defect/damage/missing component relevant under the limited warranty was not intentionally caused.
Several types of goods are exempt from being returned under any circumstance. These include and are not limited to: perishable goods such as food, flowers, newspapers or magazines, cleaning products, mattresses & bedding accessories, personal care, sanitary care, cosmetics, fragrances, intimate wear, downloadable software products, gift cards.
We DO NOT accept change of mind for returns, exchanges or refunds.
Please ensure you have selected the correct size, colour and shape, etc. Please contact us for any dimensions that you might not be able to find online or instore, we will be happy to provide it to you with any other information we may be able to attain for you.
In-store Sale price items where the price has been reduced from the ticketed price CANNOT be returned, exchanged or refunded under any circumstances.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer unless it is an item under the manufacturer’s warranty and you have been explicitly instructed to do so by the manufacturer. Please refer to our Terms & Conditions regarding manufacturer warranties.
There are certain situations where only partial refunds may be granted at the discretion of the acting iBuyAuction manager. These may include and are not limited to: Any item not in its original condition, is damaged or missing parts; or, any item that is returned more than 30 days after invoice for in-store purchases or 30 days after receipt for online purchases.
Once your returned item(s) is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
For in-store returns, once the item has been inspected, the relevant managing authority with either approve/reject your return with written instruction to administration staff according the procedure as set out by the Office Manager.
If you are approved, your refund will be processed, and a credit will be applied to your original method of payment. If your purchase was completed online, your refund will be issued online. If your purchase was completed in-store, you must present the same credit card or account used to make the purchase to be issued your refund.
Shipping costs are non-refundable. When refunds are processed, postage and shipping costs will not be included in any refund amount.
Where applicable refunds may incur processing fees and charges. This will be outlined during the refund process and is generally applicable for auction goods.
iBuyAuction reserves the right not to offer an exchange or refund if these requirements are not satisfied.
No refundable money is kept nor held against your account. You must provide the means, if not readily available, to accept your refund. Any money held for more than 30 days without an appropriate response to be collected will considered forfeit to iBuyAuction.
If you have not received a refund within 14 days of being notified that your refund has been processed. Please take the following steps before contacting one of our friendly staff:
- Check your communication with us that you gave us the correct information if your refund was to be issued to a bank account.
- Contact your financial institution to make sure that no holds have been placed on your refunded funds.
- Contact your financial institution to confirm their processing times.
If you have taken these steps and you still have not received your refund, please contact us at customerservice@ibuyauction.com.au OR 1300 222 122.
